Payments cover professional time, creative work, and production resources. Because services are customized, refund eligibility depends on project stage and the value of work already delivered.
Refund request window: Submit refund requests within 14 days of payment (or within 7 days of final delivery if later), unless a longer period is required by applicable law.
Drafts or creative assets developed before cancellation remain the property of Houston Book Publisher unless otherwise agreed in writing.
Email us with your order/invoice number, project name, and reason for the request:
Response time: We review and respond within 5–10 business days. Approved refunds are processed to the original payment method. Bank/processor timelines may vary.
Please contact us first so we can resolve issues quickly. If a chargeback is filed, we may provide documentation (scope, approvals, communications, deliverables) to the payment provider.
Refunds for discounted or bundled services are prorated using standard rates and work completed. Promotional credits are non-cash and non-refundable.
For revisions and service commitments, please review our Guarantees Policy.
Houston Book Publisher is operated under BN Self Publishing LLC (Texas, USA). We provide independent author-support and self-publishing services.
We may update this Refunds Policy from time to time. The current version is always posted here with the effective date above.
